Contact Our Team

Our institutional client services team is available Monday to Friday, 8:00 AM to 10:00 PM GMT. For urgent operational matters, our 24/7 emergency desk is available at +44 20 7890 9999 at all times.

For most institutional clients, the full onboarding process — including KYC/AML verification, custody agreement execution, and platform configuration — is typically completed within 10–15 business days. Complex structures may require additional time.

We require certified incorporation documents, proof of regulatory authorisation (where applicable), beneficial ownership documentation, board resolution authorising the relationship, and identification for authorised signatories. A complete KYC checklist is provided during initial consultation.

Contact our fraud desk immediately on +44 20 7890 9999, or email info@scoamerica.com. You can also report via the secure messaging system on the Digital Platform. We respond to all security incidents within 30 minutes.

We maintain fully redundant data centres with real-time replication, delivering 99.98% platform uptime. Our disaster recovery plan achieves a 4-hour Recovery Time Objective (RTO) and 15-minute Recovery Point Objective (RPO), with quarterly testing and annual third-party audits.